Gur, A. (2021). Customer trust and perceived service quality in the healthcare sector: Customer aggressive behaviour as a mediator,
Journal of Trust Research, DOI: 10.1080/21515581.2021.1927063.
Gur, A., Weimann-Saks, D., & Stavi, L. (2021). Personality traits of healthcare employees and perceived service quality: Team trust, peer support and participative decision making as mediators. The Study of Organizations and Human Resource Management Quarterly, 6(1), 46-66 (Hebrew; Peer reviewed).
Gur, A., Tzafrir. S. S., Zatzick, C. D., Dolan, S., & Iverson, R. (2017). Antecedents of customer aggressive behavior against healthcare employees, Management Research: Journal of the Iberoamerican Academy of Management, 15(2), 207-226. https://doi.org/10.1108/MRJIAM-09-2015-0609
***The article has been selected as an Outstanding Paper in the 2018 Emerald Literati Awards.
Enosh, G., Tzafrir, S. S. and Gur, A. (2013). Client aggression toward social workers and social services in Israel – A Qualitative Analysis. Journal of Interpersonal Violence, 28(6), 1123-1142.
Tzafrir, S.S., Gur, A., and Kirschenbaum, A. (2008). Jewish values and industrial relations. Journal of Management spirituality and Religion, 5(4), 404-416.
Gur, A., Weimann-Saks, D., & Stavi, L. (2021). Personality traits of healthcare employees and perceived service quality: Team trust, peer support and participative decision making as mediators. The Study of Organizations and Human Resource Management Quarterly, 6(1), 46-66 (Hebrew; Peer reviewed).
Gur, A., Tzafrir. S. S., Zatzick, C. D., Dolan, S., & Iverson, R. (2017). Antecedents of customer aggressive behavior against healthcare employees, Management Research: Journal of the Iberoamerican Academy of Management, 15(2), 207-226. https://doi.org/10.1108/MRJIAM-09-2015-0609
***The article has been selected as an Outstanding Paper in the 2018 Emerald Literati Awards.
Tzafrir, S. S., Gur, A., & Blumen, O. (2015). Employee social environment (ESE) as a tool to decrease intention to leave, Scandinavian Journal of Management, 31(1), 136-146.
Tzafrir, S. S., Enosh, G., & Gur, A. (2015). Social workers’ disenchantment in the face of client aggression: Realizing the gap. Qualitative Social Work, 14(1), 65–85.Enosh, G., Tzafrir, S. S. and Gur, A. (2013). Client aggression toward social workers and social services in Israel – A Qualitative Analysis. Journal of Interpersonal Violence, 28(6), 1123-1142.
Tzafrir, S.S., Gur, A., and Kirschenbaum, A. (2008). Jewish values and industrial relations. Journal of Management spirituality and Religion, 5(4), 404-416.